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In both formal and informal apologetic engagements, I think we (note the use of the pronoun “we”, I include myself here) try to be so nice and understanding that if forces insincere responses out of us and makes us ignore the metaphorical ice pick through the tumor-laden forehead.
Let us learn from this poor physician’s poor prescription. Don’t say or refrain from saying things for the sake of being “nice”. Otherwise, you’re moving yourself out of the argument and into a therapy session, a move that not only just masks and prolong the problem(s), it also makes yourself become immediately irrelevant and out-of-place.
